Communications
When deciding to spend their hard earned money with any business, small or large, one factor that potential customers often consider is communication. How easy will it be for me to communicate any questions or concerns with this business? How open will they be to resolving any issues that I may have? This is a very important concern, so I wanted to devote this blog post to the level of communication that my kilt clients may expect from me. Communication is one factor of my business that is simultaneously a strength and a weakness. What do I mean by that? Strength: When you communicate with me, you are communicating directly with the person who is making your kilt. There is no middle man to go through. I am actually the one cutting the cloth, stitching the pleats, and so forth - my hands are on every part of the process up to and including putting the mailing label on the final package. So you will be talking with someone who has first hand knowl...